We are so confident in the quality of our merchandise, that we guarantee your satisfaction. If your merchandise is damaged, due to a manufacturer's defect within one year from the date of purchase, we will be happy to repair your item. This guarantee is valid only with the original product owner and does not apply to normal wear and tear.
Our watches are warranted to the original owner for a period of five years from the date of purchase against defective materials or workmanship pertaining to the mechanism. The watch battery, band, casing, and crystal are warranted for a period of one year from date of purchase against defects that might occur during the manufacturing process. Any damage caused by normal wear and tear or water damage to any portion of the timepiece is not covered under warranty.
If you have an item that needs to be repaired, please contact the Consumer Care team at email@example.com to review your item. In your email, please include the following:
- Name of item or product number
- Description of what needs to be repaired
- Photos of the item
- Proof of purchase or date of purchase
- Location of purchase
Once your repair has been approved by the Consumer Affairs team, please send your item in durable shippable materials such as a shipping padded envelope or a box. We also suggest sending your item via a traceable manner such as UPS, FedEx, or USPS with delivery confirmation. This would ensure you know your package has reached us. We ask you to include a note with:
- Your name (first and last)
- Shipping and/or mailing address
- Phone number and/or email address
- Describe the problem with your item (even if it is obvious)
- When and where it was purchased—or a copy of the receipt.
Please send it to the following address:
Attn: Repair Department
14022 Nelson Ave
City of Industry, CA 91746
If you have any questions or concerns, click here to get in touch with our Consumer Care team. You are also welcome to call us at (800) 628- 7687. We are available Monday through Friday 7am to 5pm (PST). We are here to help.